Website Accessibility Statement

The City of Greensboro is committed to making our website accessible to all users, including those with disabilities. Our goal is to provide online content and services that conform to Section 508 of the Rehabilitation Act as amended by Congress in 1998 and revised in 2018.

The City’s IT Department purchased Siteimprove, an integrated system-wide tool used to improve the quality of web content. This tool assists in meeting the obligation of having the most accessible website possible. The tool was implemented in February 2018 as the newly redesigned website was launched. SiteImprove’s Accessibility web crawler scans for issues, as defined by the WCAG 2 Guidelines, on our website, every five days. Issues are grouped by conformance level and severity (error, warning and review). We have chosen the Level AA guidelines. Existing and recurring Accessibility and Quality Assurance issues are addressed/resolved at least once a week by the Web Architect.

The Accessibility Score is a measure of how well a site meets the standards set out in WCAG (Web Content Accessibility Guidelines) 2.0. As of June 2021, our SiteImprove Accessibility score is 97.8 whereas the average government benchmark is only 74.6.

The Quality Assurance Score is a measure of the credibility and usability of the user-facing aspects of a site (i.e. broken links, misspelled words). As of June 2021, our SiteImprove Quality Assurance score is 98.9 as compared to the average government benchmark score of 79.4.

The City incorporates website accessibility standards into the design and maintenance of the website to ensure accessibility for all people regardless of ability or method of access. If the City becomes aware that a piece of content on its own website does not conform Section 508 standards, it will act with reasonable speed to update the content so that it conforms to the standards, or it will remove the nonconforming content. The goal is to comply with WCAG 2.0 Level AA for the website.

To further enhance website accessibility, navigational link has been added to the social links footer area to the ADA Compliance section of the web.

Accessibility Compliance

The City's website has been designed with the following accessibility guidelines in mind:

  • We work to comply with Section 508.
  • WCAG 2.0 guidelines have three levels of success criteria: A, AA and AAA. We’ve chosen Level AA as the target for our website.

Monitoring and Reporting Problems

We monitor the website regularly to maintain this goal. If you do find any problems, please contact the Community Relations by:

Browser Accessibility and Plug-ins

Most popular browsers and plug-ins contain built-in accessibility tools and features. For more information, please visit the accessibility information pages for these tools:

Supported Assistive Technology

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

Third-Party Online Service Provider's Accessibility 

The City of Greensboro works with third-party providers, organizations and entities ("online service providers") who provide various online functions and services on the City's behalf. These online service providers are solely responsible for the accessibility compliance of the services they provide. Online service providers are contractually required to comply with the Americans with Disabilities Act whenever they represent or provide functionality on behalf of the City, including their provision of online services on behalf of the City.

The City’s compliance standard for determining whether an online service provided by an online service provider is ADA-compliant is that the service must conform, at a minimum, to current Section 508 standards.

If the City’s Communications Administrator receives a notification that calls into question an online service provider's conformance to the City's accessibility compliance standard, the City will forward the notification to the online service provider for review and remediation as necessary to bring the service into compliance.

If an investigation confirms that an online service does not conform to the City's accessibility compliance standard, and if the online service provider proves unable or unwilling to remediate the nonconforming elements of the service within a reasonable time frame, the online service provider may be deemed to be in breach of contract and ineligible to continue providing online services for the City.

The City reserves the right to update this accessibility statement, including the accessibility compliance standard, to provide improved accessibility, to ensure conformance with current laws and regulations, or for any other reason the City deems relevant.

The City requires that, within six months of any update to its accessibility statement, all online service providers’ online services be in full compliance with the requirements listed in the updated accessibility statement.

Last updated
This page was last updated June 15, 2021.