This specific charge helps cover the cost of billing and guarantees the availability of water and sewer services. Funds from this charge purchase water from neighboring cities and pay for capital improvements and preventative maintenance projects to the City's water and sewer system.

View current Billing and Availability Fees here.

Water use is billed on volume measured through a water meter with one unit equal to 748 gallons. Commercial/industrial water is billed on a flat rate per unit. Residential water is billed on an increasing block rate based on consumption. The tier charge by number of water units consumed is provided on the front of the bill for your convenience.

Water rates may vary depending on amount used. Your meter number, meter size, and previous and present readings are also on the front of the bill. An "A" besides a reading indicates the actual read and an "E" is for an estimated read. Sewer is billed in units based on water usage. Some commercial and industrial accounts are assessed a sewer surcharge.

Water and sewer charges are billed monthly. The time period covered by your water/sewer charge is noted on the front of your statement under “Previous Read/Present Read.” All water/sewer charges are billed based on current consumption. All other services are billed in advance by the time you receive your bill. Bills may be prorated based on the time of rate changes or the number of days the meter is read.

View current water and sewer rates here.

Since July 1, 1994, all City of Greensboro properties have been assessed a stormwater charge based on the hard or “impervious” surfaces (rooftops, driveways, etc.) found on each property. This charge supports the City’s Stormwater Program, which provides for the maintenance of the City’s drainage system as well as programs to improve the water quality of surface streams and minimize flood hazards.

View current stormwater rates here.

Learn more about the stormwater utility here.

Residential customers within City of Greensboro limits are charged a Household Hazardous Waste (HHW) charge. This charge is based on meter size and supports the City’s Household Hazardous Waste Collection Program. The minimum base charge is $0.97/month.

Learn more about household hazardous waste collection here.

Solid waste collection charges are for serving commercial dumpsters and are billed in advance.

Learn more about solid waste and recycling here.

• Failure to pay a bill in full by the due date can lead to a delinquent fee and ultimately the termination of water service. If service is cut off, the past due amount, plus penalties, must be paid to have water service restored.
• Payments are applied in the following order: delinquent fees, stormwater, household hazardous waste charge, solid waste charge, sewer charge, and water charge.
• Payments submitted with insufficient postage are not accepted.
• There is a $25 processing fee for all returned checks.

The Americans with Disabilities Act protects qualified individuals with disabilities from discrimination on the basis of disabilities and provides for equal opportunity in the services, programs, activities, and employment of the City. The City shares these goals.

View the City's ADA Transition Plan here.

There are six options available for paying your bill, including paying online, by phone at 336-373-IPAY (4729), bank draft, mail, drop box, and in person at the Collections Division in Melvin Municipal Office, 300 W. Washington St., or the J. Edward Kitchens Operations Center, 2602 S. Elm-Eugene St.