How to Use the GTA Portal

You may use the GTA Portal to log a complaint, concern, or general comment with GTA online. First register for an account. Or submit your complaint, concern or comment as a guest user.

Prefer to talk to a person? Call 336-373-2634.

Complaint Response Process

All customer comments/complaints shall be handled as follows:

• The Customer Service Representative (CSR) will respond to all complaints received with a phone call within 24 hours of receiving the complaint to acknowledge receipt of the complaint and to clarify any missing information. If a phone number is not available, the CSR will provide a written response, via email or US mail, acknowledging receipt and investigation of the complaint.
• The CSR will review the complaint and distribute it to the appropriate individuals for investigation.
• The complaint will be investigated by the appropriate personnel, who will document the investigation and the corrective action taken.
• The investigation shall take no longer than three working days; however, depending on the incident, a longer period may be warranted. The need for an extended investigation period shall be communicated to the CSR.
• A written response explaining both the investigation and the corrective action taken will be forwarded by operations staff to the CSR for further action.
• Once the investigation is completed, the CSR will provide a written follow up to the complainant indicating the outcome of the investigation.
• If the complaint is determined to be a valid complaint, the CSR will issue a complimentary pass along with their written response or the UMO account will be credited.
• The CSR will maintain complete files in chronological order on all complaints received and the action that was taken.