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Geographic Information Systems

Geographic Information Systems (GIS) integrates spatial data (maps) and tabular data (informational databases) through computer technology. In doing so, it revolutionizes the way that information can be used.

GIS is one of the basic building blocks of the City’s technology offerings. GIS has been deployed throughout the organization, improving the way services are delivered to residents and businesses. To this end, GIS supports the databases, develops applications, and provides technical assistance to a growing base of users.

More than 80 percent of the information maintained by municipal organizations is "geographically referenced." This means that information is tied to a location on the earth's surface by a street address, a depiction on a map, or through some similar technique. Examples of geographically referenced data include aerial photography, addresses, crime incidents, water customer locations, and vehicle routes.

Software

Greensboro uses the ESRI suite of products.

Enterprise Asset Management

The delivery of municipal services to residents rests on complex systems of public infrastructure that are both varied and extensive. Through the use of asset management technology, it is possible to track repair histories and coordinate service delivery of infrastructure involving multiple departments. It enables the City to provide speedy service delivery and minimize costs to its customers. The City uses Infor’s Enterprise Asset Management (EAM) software to manage the work necessary to sustain and enhance this infrastructure. The following departments, in particular, have migrated to EAM software.
  • Facilities management
  • Fire station logistics
  • IT Operations
  • Parks and athletic fields
  • Right-of-way maintenance
  • Solid-waste collection and recycling
  • Streets
  • Street cleaning
  • Stormwater infrastructure
  • Traffic signs and signals
  • Wastewater treatment
  • Water and sewer operations and maintenance
  • Water treatment